Term and Conditions

1. Our Commitment to Cyclists

At BikeOrbit, we specialise in premium cycling equipment for passionate riders worldwide. Our product range includes:

• High-performance bike helmets meeting international safety standards
• Durable bike tyres for various cycling disciplines
• Cutting-edge cycling technology to enhance your ride
• Innovative electric bikes for modern commuting
• Rugged mountain bikes and components
• Premium saddles and seat posts for optimal comfort

2. User Responsibilities

2.1 Account Security

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorised account use

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Submit false or misleading information
• Interfere with other users’ enjoyment of the site

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, minor variations may occur. Images are for illustrative purposes only.

3.2 Special Product Considerations

• Bike Helmets: Must be returned unused with original safety tags intact due to safety regulations
• Saddles & Seat Posts: Non-returnable for hygiene reasons unless faulty
• Cycling Technology: Some products may require professional installation

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store complete payment card details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at the time of order confirmation.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays).

5.2 Shipping Options

Option	Carrier	Cost	Delivery Time
Standard Shipping	DHL or FedEx	£12.95	10-15 business days after dispatch
Free Shipping	EMS	Free (orders over £50)	15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide, excluding some Asian and remote regions. Customers are responsible for any customs duties or import taxes.

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return window from the delivery date. Items must be:

• In original condition
• With all tags attached
• In original packaging

6.2 Return Process

1. Request authorisation by emailing [email protected]
2. Package and ship approved returns to our address
3. Receive refund or exchange within 3 business days of receipt

6.3 Refund Details

• Original shipping fees are non-refundable unless the return is our error
• Refunds are issued to the original payment method
• Processing typically takes 3-10 business days

7. Intellectual Property

All content on bikeorbit.com, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

BikeOrbit is not liable for:

• Incorrect product use or installation
• Personal injury resulting from product use
• Wear and tear from normal use

8.2 Website Use

We strive to maintain continuous website availability but are not liable for temporary outages or technical issues beyond our control.

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal data.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

12. Contact Us

For any questions about these Terms and Conditions:

BikeOrbit Customer Support
Email: [email protected]
Postal Address: 13 St Thomas’ St, Sunderland, GB SR7E 7WA