Shipping & Returns

At BikeOrbit, we’re committed to getting your premium cycling gear to you quickly and ensuring your complete satisfaction with every purchase. Whether you’re upgrading your mountain bike components or fine-tuning your cycling technology setup, our straightforward shipping and returns policies are designed with cyclists in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian and remote regions.

Returns & Exchanges

We want you to be completely satisfied with your BikeOrbit purchase. If for any reason you need to return an item, our simple 3-step process makes it easy.

Our Returns Promise

• 15-day return window from delivery date
• Items must be in original condition with all tags attached and packaging intact
• Quick refund processing within 3 business days of receipt

Simple 3-Step Return Process

Step 1: Request Authorization
Email our rider-support team at [email protected] with your order number and reason for return. Use our template below for quick processing:

Step 2: Package & Ship
Once approved, securely package your items (we recommend using the original packaging) and ship to:

Carrera Shop Returns
13 St Thomas’ St
Sunderland, GB SR7E 7WA

Include the completed returns form from your original delivery. For international returns, we recommend using a tracked service (DHL/FedEx) for your protection.

Step 3: Receive Refund or Exchange
We’ll process your return within 3 business days of receipt and notify you via email.

Refund Information

• Timing: Refunds are processed within 5 business days and typically appear in your account within 3-10 business days, depending on your payment provider.
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Prefer to exchange rather than return? We’ll happily swap your item for a different size or model (subject to availability). Simply indicate your preference in your return request.

• We’ll cover standard shipping costs for the replacement item
• Price differences will be charged/refunded as applicable
• Exchanges are processed after we receive your original item

International Returns

For our global cyclists:

• You’re responsible for return shipping costs unless the item is faulty
• Customs fees are non-refundable

Damaged or Faulty Items

If your cycling technology or electric bike components arrive damaged or faulty:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a free return label if needed
• Expect priority processing for replacement items