Privacy Policy

Last Updated: [Insert Date]

At BikeOrbit (“we”, “us”, or “our”), we’re as passionate about protecting your personal data as we are about equipping cyclists worldwide with premium gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bikeorbit.com or make a purchase from us.

1. Information We Collect

As you navigate our digital trails, we collect:

• Personal Identification: Name, email, shipping/billing address, phone number when you create an account or make a purchase
• Payment Information: Credit card details (processed securely via PCI-DSS compliant systems), PayPal email (we never store full card details)
• Technical Data: IP address, browser type, device information, and how you interact with our site
• Cycling Preferences: Products viewed, purchase history, wish lists to personalize your experience
• Communications: Emails or messages sent to our rider-support team

2. How We Use Your Information

We gear up your data to:

• Process and fulfill your orders for bike helmets, tyres, e-bikes, and other cycling equipment
• Provide secure payment processing with end-to-end SSL encryption
• Respond to your inquiries and provide customer support
• Improve our website and product offerings based on how cyclists use our site
• Send service-related communications (order confirmations, shipping updates)
• With consent, send marketing about new mountain bike components or cycling technology
• Prevent fraud and enhance transaction security

3. Data Sharing & Disclosure

We only share your data with trusted partners when necessary:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Carriers: To deliver your cycling gear worldwide (except certain Asian/remote regions)
• Service Providers: Companies that help with website hosting, analytics, and marketing
• Legal Compliance: When required by law or to protect our rights

We never sell your personal data to third parties.

4. International Data Transfers

As we serve cyclists globally (excluding some regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and maintain the same security standards.

5. Data Storage & Security

We implement robust security measures:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Minimal data retention – we don’t store full payment details
• Regular security audits of our systems

While we pedal hard to protect your data, no system is 100% secure. We recommend using strong passwords and monitoring your account activity.

6. Your Rights as a Cyclist (and Data Subject)

You have the right to:

• Access, update, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent for marketing communications
• Lodge complaints with data protection authorities

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Like adjusting your bike’s components, you can control cookies:

• Essential Cookies: Keep your shopping cart intact and enable secure checkout
• Performance Cookies: Help us understand how cyclists navigate our site
• Marketing Cookies: Show relevant ads for bike saddles or cycling tech (if consented)

Manage preferences via your browser settings or our cookie consent banner.

8. Children’s Privacy

Our website isn’t designed for riders under 16. We don’t knowingly collect children’s data. If you believe we have, please contact us immediately.

9. Policy Updates

We may update this policy as our business evolves or regulations change. Significant changes will be communicated to you. Continued use of our site constitutes acceptance of the updated policy.

BikeOrbit – Equipping Passionate Cyclists Worldwide with Trust and Security