FAQ

BikeOrbit caters to passionate cyclists worldwide – from mountain bikers tackling rugged trails to urban commuters upgrading their e-bikes. Our carefully curated selection of helmets, tyres, technology and components serves riders who value both performance and efficient global delivery.

We combine a cyclist’s attention to detail with streamlined international shipping. Every product is packed by fellow riders who understand how to protect performance equipment, while our UK-based team ensures swift 1-2 day order processing.

We offer both! Our range includes complete mountain bikes and electric bikes alongside premium components like tyres, saddles, seat posts and cycling technology accessories.

Each helmet product page includes a detailed sizing guide. Measure your head circumference just above your eyebrows and match it to our size chart. When in doubt between sizes, we recommend sizing up for comfort.

Many of our tyres are tubeless-compatible – this will be clearly marked in the product specifications. Look for “TLR” or “Tubeless Ready” designations if this feature is important for your setup.

We accept Visa, MasterCard, JCB and PayPal for secure checkout. All payments are processed through encrypted channels for your protection.

Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. PayPal transactions are handled entirely through their secure platform.

Common reasons include: insufficient funds, incorrect CVV code, billing address mismatch, or your bank’s fraud prevention measures. We recommend contacting your card issuer first, then trying an alternative payment method if needed.

We ship globally to most countries, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.

• Standard Shipping (DHL/FedEx): 10-15 days after dispatch (£12.95)
• Free Shipping (EMS): 15-25 days after dispatch (free on orders over £50)

Remember all orders are processed within 1-2 working days before dispatch.

Yes! For Standard Shipping, you’ll receive detailed tracking via email once your order dispatches. EMS tracking varies by destination country but basic tracking is usually available.

While we carefully select reliable carriers, occasional delays can occur with international shipping. If your tracking shows no movement for 7+ days, contact us at [email protected] and we’ll investigate with the carrier.

We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 working days of receipt.

For hygiene reasons, helmets and saddles can only be returned if unused and with all original hygiene stickers intact. Please inspect these items carefully before use.

Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund and handle any claims with the shipping carrier.

Email our support team with your order number and reason for return. We’ll provide return instructions and the appropriate address. Please don’t send returns directly to our business address.

Most components include manufacturer instructions, and many product pages feature installation tips. For complex installations like e-bike systems, we recommend professional assembly to ensure safety and warranty compliance.

First check all connections and consult the manufacturer’s troubleshooting guide. If issues persist, contact us with details and we’ll connect you with technical support from the brand.