At BikeOrbit, we understand that when you’ve found your perfect gear, you want it yesterday. That’s why we’ve streamlined our global shipping to get your cycling essentials to you as efficiently as possible, wherever your adventures take you.
Our Shipping Promise
Whether you’re equipping for mountain trails or urban commutes, we deliver with the same precision we apply to selecting our products. Here’s what you can expect:
Swift Processing
Our UK-based team processes orders within 1-2 working days. We know that when you’re ready to ride, every hour counts.
Global Reach
We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers like DHL, FedEx, and EMS to ensure your gear arrives safely.
Secure Packaging
Every bike, helmet, and component is packed by cyclists who understand how to protect performance equipment in transit.
Shipping Options Tailored for Cyclists
| Service | Delivery Time | Cost | Best For |
|---|---|---|---|
| Standard Shipping (DHL/FedEx) |
10-15 days after dispatch | £12.95 | Riders who want balance between speed and cost |
| Free Shipping (EMS) |
15-25 days after dispatch | Free on orders over £50 | Budget-conscious cyclists planning ahead |
Pro Tip: For time-sensitive orders (like pre-season preparations), we recommend selecting Standard Shipping. Our premium carriers provide tracking updates so you can plan your first ride with confidence.
What Happens After You Order?
- Order Confirmation: You’ll receive an email with your order details the moment you check out.
- Processing: Our team prepares your gear with care (1-2 working days).
- Dispatch Notification: We’ll email tracking information when your order ships.
- Delivery: Your carrier will provide updates until your gear arrives.
- Ride Ready: Unbox, assemble if needed, and hit the road/trail!
Our Hassle-Free Returns Policy
We stand by our curated selection, but if something isn’t right:
- 15-day return window from delivery date
- Items must be unused and in original packaging
- Return shipping costs are the customer’s responsibility
- Refunds processed within 5 working days of receipt
Note: For hygiene reasons, saddles and helmets can only be returned if unused and with intact hygiene stickers.
Ready to Gear Up?
Whether you’re upgrading your mountain bike components or investing in your first e-bike, we’re here to get your gear to you efficiently and safely.
Questions about shipping to your location? Our rider-support team knows the routes – drop us a line.